Zendesk: UI/UX Design Lead

Full-time

(San Francisco, CA)

At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with other smart focused people who care about both the product and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product and enjoy the impact we have improving it. We give back to the community and have released several open source projects including a captcha library for Ruby. We are growing rapidly based on word of mouth referral and have more than 5000 paying customers today including Twitter, Lonely Planet, SAP and Rackspace.  Join us and help us reinvent how companies engage with their customers!

Description:

We are currently looking for a passionate, talented and experienced UI/UX Design Lead. You’ll be working with a world class team on a product that is renowned for putting usability first and you’ll be reporting to the Chief Product Officer.

Your number one priority is to keep the Zendesk user experience beautiful and hassle-free. You’ll be directing the visual appearance of all new features and enhancements, with a strong focus on simplicity and manageability. This includes initiating, suggesting and spearheading major UI re-factorings for a cleaner and more intuitive user experience.

You have some prior work which you’re very proud to show us, demonstrating a strong graphical flair and an eye for visual consistency. You enjoy designing elegant solutions to complex workflows, and you know the devil is in the details. You love to innovate and design things that people will tweet and blog about.

Requirements:

• Strong, documented graphical design capabilities – well-versed in visual and interactive design disciplines.
• 5+ years of experience in a user-centered design environment.
• Ability to articulate concepts and ideas through low- and high-fidelity prototypes.
• A way with words and a knack for reducing the complex to the bare essentials.
• Experience with user testing
• Solid technical understanding of various front-end disciplines.
• Start up experience a plus

Zendesk offers competitive salaries and full benefits, including health, dental, vacation and stock options. We are located in SF, close to public transit (Bart, Caltrain, Muni, etc.). You will be joining a bright group of experienced folks who love what they are doing to create something unique.

To all recruitment agencies: Zendesk does not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is not responsible for any fees related to unsolicited resumes.

Apply: Please send your resume to jobs@zendesk.com with subject of “UI/UX Design Lead".